25% off winter scarves

Holiday Shipping Deadlines

Ensure your items arrive by Christmas! Order by the following dates for guaranteed delivery:

1. $7 flat rate or Free shipping over $100 via Canada Post: December 12

2. $15 Xpresspost via Canada Post: December 19

La Quaintrelle is pleased to offer a flat shipping rate for orders under $100 for both Canadian and United States’ customers. We may also occasionally offer the promotion of free shipping on orders over $100 at peak seasons.

Outlined below are Canada Post delivery times to various North American destinations from shipping date.  Once you’ve paid for your order and it’s been shipped (1-2 days from order date), you will be emailed a confirmation email telling you so. The estimated delivery date is based on the chart below.  Please ensure your shipping address and postal code information is correct.  If your item is undeliverable and is returned to us, you will not be refunded the shipping fee. 

Please note that shipping times are estimates only. A business day is Monday to Friday, and Canada Post holidays are not considered a working day.

Destination

Flat Rate Service

Cost $

Estimated Delivery Time*

Ontario & Quebec

Lettermail or Regular Parcel

$7

4 - 5 business days

Atlantic Canada

Lettermail or Regular Parcel

$7

3 - 8 business days

Western Canada

Lettermail or Regular Parcel

$7

7 - 8 business days

United States

Small Packet Air

$15

6-10 days

 *Remote destinations may require longer shipping times. 

Undeliverable Packages:

If you provide incomplete or incorrect shipping information, (forget apartment number, etc.) or if you refuse the package, it will be returned to La Quaintrelle and return shipping will be billed to us.  In this instance, we will refund your original order cost, excluding the original shipping fee.

La Quaintrelle will ship to international destinations.  Please contact us and we will calculate the shipping charges.

Returns

It’s our priority to keep our customers happy, and of course, that means we want you to feel and look great in your dress.  Therefore, if you are not pleased with your purchase for any reason, return it to us, no questions asked.  It’s as simple as that!

We’ve provided simple instructions for how to get your product refunded.

  1. Pack the item in its original packaging (or the enclose poly bag) and seal it securely.  
  2. Email us and we will email you a prepaid shipping label. Print this and affix the top portion to the outside of your package. 
  3. Then take it to any Canada Post outlet.  
  4. Note: The item must be unworn and must be returned to us within 7 days of having received your order.  The amount of $7 will be deducted from your final refund amount.

Post your package to:

La Quaintrelle

299 Commercial Street

North Sydney, N.S. B2A 1B9

B2A 1B9